![]() ![]() DVDs, music and computer software - many retailers refuse returns if the seal or packaging has been broken.Most retailers have policies which stipulate that they will accept non-faulty returns, as long as items are unused and in perfect condition with their undamaged original packaging.īut there are some returns exceptions worth knowing about. Most shops have a time limit for non-faulty returns, usually 28 days.Check in store or on your receipt for the returns policy.If a shop has a returns policy, it has to stick to it.High street shops don’t have to accept returns on non-faulty items.If you paid by credit card, you also have extra protection under Section 75 of the Consumer Credit Act. Most retailers impose time limits for returning non-faulty products, such as 28 days, but many extend this timeframe at specific times of the year (for example around Christmas) so you might have more time than you think to return an unwanted product. Remember that if you're trying to return an unwanted item purchased online, you have additional statutory rights to return it under the Consumer Contracts Regulations. You can also ring the retailer's customer services line to find out about its returns policy. Returns policies are usually displayed on receipts, on signs in store and online. It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it. You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. Most retailers choose to provide a 'goodwill' returns policy, offering an exchange, refund or credit note for most returns. To join, call us on 01992 879 550 or sign up online. Just £9 per month (plus £29 joining fee). Speak directly to our legal team about your issue and you’ll get tailored advice to help you resolve it. See our guide on returning faulty goods to find out more about your right to a refund, repair or replacement. The law does not detail how consumers can prove a fault was present at purchase, which can make it problematic when you’re asked to do so. After six monthsĪfter the first six months, the burden of proof switches to you to prove the fault you've found was present at the time you purchased the goods in store or first took ownership of it if you bought it online. If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a repair or replacement. If that's unsuccessful, you can then ask for a refund. You have the legal right to a refund if you return your faulty item within 30 days of receiving it, regardless of what the store's return policy says. The Consumer Rights Act gives you the statutory right to return something and get your money back if it's faulty. Your consumer rights for returning goods falls under the Consumer Rights Act (which replaced the Sale of Goods Act in October 2015). Start my letter Problem with a new or used car? Find out your rights You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? can help you start your complaint for free. We've put together advice on the additional consumer returns rights you have when purchasing goods online in our guide to online returns. You then have a further 14 days from the date you notify the retailer that you'd like to cancel your order to return the goods. The Consumer Contracts Regulations give you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. If the item was bought online, over the phone or by mail order, as a customer you have consumer returns rights under the Consumer Contracts Regulations. Returning unwanted items you purchased in a shop isn't an automatic right - you'll have to check the returns policy of the store. If you can understand your statutory rights (rights that come from statute/legislation) in these two areas, it'll put you in a better position for getting your money back. These two pieces of legislation cover the return of unwanted goods bought online and your right to return faulty goods bought online or from a store. ![]() Your rights when returning goods come from two pieces of legislation - the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your statutory rights when returning goods ![]()
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