The contract, according to *********************, their representative, had been filled in incorrectly, by her, so that it needed to be changed and initialized by me twice. From that first day on it has been mistake after mistake after mistake. We should be refunded more than the above because this was a horrible experience and we were shown no compassion by ***** during one of the hardest times in our lives. He said he would refund us $185 for the bracelet and I asked for a refund for the glass orb of $335 because he never told it would take this long at the beginning. We were also supposed to get some little necklaces and dog tags complimentary through the package and ***** said he put the amount of the complimentary items toward one of the expensive necklaces I got and he never told us that when we first signed the contract. Once again, ***** was very rude to my wife. The urn wasnt ready with my brothers ashes for like a month and a half and when we went to go get the rest of our items, the glass orb with my brothers asked werent ready and its been 2 months. Also, my mom ordered a bracelet with my brothers ashes and the week before his service they called her and said it was ready and when she got there one of the representatives told her it wasnt ready because my brothers body just got there and my mom broke down crying in distress. He gave us an empty urn and said put the small mini urns in the urn he let us us for the service since the urn wasnt ready which doesnt make sense because you cant fit the little urns into another urn. He said the items wouldnt be ready for another week or so after it had already been a month and got an attitude with me and my wife. The supervisors name is ***** and he was very rude during this whole process outside of when we purchased the stuff for my brother. My brothers funeral was on 4/21/23 and when we called the week of his service, they said his urn and the other items we ordered werent ready, only 4 mini urns we ordered. We ordered the $2800 dollar package and some other items and we were promised that his urn and the items would be ready in 3 weeks. My brother recently passed on 3/19/23 and we went to Neptune Society on 3/22/19. We have also filed a complaint with the Attorney General ****************. We are contesting this bill and will not be paying for services provided to a stranger. They are threatening to send this to collections. We advised we were not responsible as this person could not be identified as our brother We recently received a bill from Neptune for $1,395 for their services. The issue is not if the body matched the id but if the body is actually the correct person. We requested again that fingerprints be taken to confirm the identity. It was determined this was not our brother. None of us lived in the area and could not see the body in person.They finally sent us some IDs, We did our due diligence in reviewing these IDs and family photographs. We requested fingerprints or DNA to confirm the identity of the person at Neptune. We advised him we needed proof of the person they indicated was *****. Shortly after that the person passed away and the facility he was in made arrangements with Neptune Society in ******* to take care of the arrangements and the body was transferred there. We requested proof of the person and never received anything. In January 2023, one of us received a call from a hospital in ******* ** looking for relatives. Apparently someone is using his ID with their picture and his information. We have had no contact from him since he left. He left more than 10 years ago with no notice or forwarding address.
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